Payment policy

General Conditions Webshop ResiGrass B2C

ResiGrass (KunstGraswereld) BVBA
Kapelsesteenweg 493
B 2180 Ekeren
Belgie
BTW 0455 353 830
Info@resigrass.com
Tel. +32 (0)3 290 35 93

Article 1 - General provisions

The e-commerce website of ResiGrass, a company duly registered with its registered office at 2180 Ekeren, Kapelsesteenweg 493, VAT BE 0455 353 830, hereinafter “ResiGrass” provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the web shop of Resigrass, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by ResiGrass.

Article 2 - Price

All prices listed are expressed in EURO, always including VAT and all other required duties or taxes that the Customer must bear. Due to the fact that different VAT rules apply, the final price including VAT may vary from those as displayed on the website. This can only be calculated when your order has been completed. Before confirming the order, the full order amount is demonstrated with all details (VAT, shipping cost, payment cost,… if any). Any shipping, reservation or administration fees that are charged must be specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3 - Availability

Every offer is only valid for customers within the European Union. The articles are only designed for normal use.

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for ResiGrass. With respect to the accuracy and completeness of the provided information, ResiGrass is solely bound to obligation of means. ResiGrass is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance. (cfr. Article 12)

The product selection is valid while stocks last and may at any time be changed or withdrawn by ResiGrass. ResiGrass cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4 - Online purchases

Placing an order at ResiGrass is easy and the process transparent. In 5 steps you choose, order, pay en inform us how you would like to have the goods delivered. After the selections of the products you would like to purchase, please put them in the basket. We gladly explain the further procedure below. In case you have difficulties or doubts about the quantity of material necessary for your project, we gladly help you with that. To calculate the quantity of ARTIFICIAL GRASS or HEDGES, we refer to the following page on our website, where we explain how to go about based on some drawings.

http://www.resigrass.com/en/info/45/to-calculate-quantity-of-grasshedges/

Your coordinates

We need your coordinates in order to issue the invoice and deliver the goods at the right adress. Please fill them in carefully in order to avoid unnecessary delays, errors or other problems that might occur and can create extra costs. Classical errors to which we would like to draw your attention are
- Do not forget to fill in the house number
- Eventually apartment / bus number (not all information at the doorbell seems to be correct)
- Specific instructions for the delivery or transport service need to be stated in the box ‘questions/request/remarks’ so we can easily find you to deliver the order. Take into consideration that the courier service / transport company delivers at the doorstep of the building (street level). Kindly note these might cause extra costs, which we will have to charge.
- Make sure you mention the correct and full e mail address and phone number, so we can reach you in case of problems.
- If you want the order to be delivered at another address, please do not forget to inform us and fill in the correct address in the order form.
On top op of the screen, you can see in which step of the process you are currently.

Forgot something? You can always go back to the shop to continue your purchase without losing the information or purchases you already registered. At the end of the purchase process, you will receive a full and detailed overview of the order, the amount to pay and the delivery method of your choice. Verify all data at ease before finalising your purchase and execute the payment.

Payment

We have tried to offer you a variety of payment method to assure full flexibility to execute the payment in all safety.

Should a problem occur during the payment process, please verity with your bank or the card company to determine the cause of the problem. In case the amount has not been deducted from your bank account or charged to your card, you can try again to do the payment without any risk. In the event the payment, for some reason, has been executed twice, please do not panic. Contact us at info@resigrass.com and we will refund the amount immediately upon receipt of the double transaction.

As Customer, you have the choice of an array of payment methods either with or without transaction costs. Please find herewith the different methods and related costs, if any.

PAIMENT METHOD	COST
KBC/CBC	No charge
Belfius Direct Net	No charge
Bancontact/Mister Cash	No charge
Ideal	No charge
Maestro	No charge
Giropay	No charge
ING Home Pay	No charge
VISA/MASTERCARD	No charge

Confirmation

After execution of the payment you will immediately receive a confirmation of the order issued by you, by means of a ResiGrass order confirmation. Keep this form and its number available for any question related to your purchase.

Upon reception of the order amount, we prepare your order for delivery.

The articles will be delivered at the address stated in your order and as confirmed in our Order document, in the event Customer chose for the option ‘delivery by ResiGrass’. If not, the articles will be available at the address of ResiGrass or another indicated address.

ResiGrass is authorized to refuse an order (in writing) as a consequence of a serious shortcoming or flaw by the Customer in respect of the order or any other order or agreement in which the Customer has been involved.

Article 5 - Retention of title

Delivered articles remain the exclusive property of ResiGrass until the moment the Customer pays for the goods in full. The risk of loss and/or damage though, passes to the Customer as from the moment of delivery.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to ResiGrass, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 6 - Penalties for non-payment

Without prejudice to the exercise of any other rights that ResiGrass is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 250 euro per invoice.